Option 3: Still cannot enroll a new cell phone?Ĭome to the IT Help Desk on the 4th floor of the Student Success Center with:
After answering some questions about your device, you'll receive a new QR code to scan with your phone which will complete the Duo Mobile activation process. Click “Add another device” and follow the instructions on the screen. Use your alternate device to complete Duo authentication again. Click the “My Accounts” tab in MyMadison, and click the “Duo” logo. Use your alternate device to complete Duo authentication. Log in to MyMadison with your eID and password. If you have a hardware token, tablet, or secondary mobile phone enrolled in Duo: Option 2: Do you have an alternative device enrolled with Duo? Click Sign out to log out of MyMadison then log back in to test Duo on your new phone. Scan the QR barcode with the Duo Mobile app on your phone, by following the instructions on the Duo screen (or request an email). Click I have Duo Mobile Installed, then click Next. Select the Type of phone and click Continue. Click Device options for your phone on the My Settings and Devices Screen. Type a different text code in the Passcode box and click Log In. Click the MyAccounts tab in MyMadison and click the Duo Logo. Use a text code to enter in the Passcode box log in to MyMadison ( note: each code can only be used once ). Open the text message sent to your phone. Click Text me new codes in the blue banner on the bottom of the text box. L og in with your eID and password to the Duo Authentication page. You should be able to receive SMS text messages (passcodes) sent from Duo via the Duo Authentication window: 
What if I get a new phone? Chose the appropriate option below: Option 1: Does your new cell phone have the same phone number as your old phone? Sign out of MyMadison, then log back in to test logging in with the new device.Follow the steps to enroll your new device.
Click + Add another device, located beneath your current device.Authenticate again with your current Duo device.Click on the MyAccounts tab, then click on the Duo icon.Log in to with your eID, password and current Duo device.How do I add a new device or manage an existing one?
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